Legal

Privacy Policy

Last Updated: November 29, 2025

Company: ALB Soft Development Inc.
Product: AloGenie
Website: https://alogenie.com
Contact Email: support@alogenie.com

ALB Soft Development Inc. ("we", "our", or "us") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you use AloGenie ("Service").

1. Information We Collect

1.1 Business Account Information

When a business registers for AloGenie, we may collect:

Business name and contact details
Business phone numbers (including WhatsApp or SMS-enabled numbers)
Email address and website
Business hours, services, staff information
Calendar and scheduling preferences

1.2 Customer Interaction Data

To provide AI-powered call and message handling, the Service may process:

Call metadata (date, duration, caller number)
Call recordings (when enabled by the business)
Call transcriptions generated by AI
SMS, WhatsApp, and messaging content
Appointment details (date, time, service, customer name)

Businesses using AloGenie are responsible for informing their customers of call recording or AI interaction where required by law.

1.3 Technical & Usage Data

IP address and device information
Browser and operating system data
System logs, diagnostics, and analytics

2. How We Use Information

We use collected information to:

Provide and operate the AloGenie Service
Handle calls, messages, and appointment scheduling
Generate AI-based responses and transcriptions
Improve system performance, reliability, and security
Provide customer support and service updates
Comply with legal and regulatory obligations

3. AI & Automated Processing

AloGenie uses artificial intelligence to automate call handling, messaging, transcription, and appointment management. AI-generated outputs are intended to assist businesses and are not a substitute for professional or legal advice.

We do not use customer conversation data to train public or shared AI models.

4. Data Storage & Security

All data is securely stored using industry-standard cloud infrastructure, including:

Microsoft Azure Cosmos DB
Microsoft Azure Blob Storage

We implement administrative, technical, and physical safeguards such as:

Encryption at rest and in transit
Restricted access controls
Monitoring and logging

No system is 100% secure, but we take reasonable measures to protect your data.

5. Data Sharing & Third Parties

We do not sell personal data.

We may share data only with trusted service providers strictly necessary to operate AloGenie, including:

Telecommunication providers (e.g., Twilio)
Messaging platforms (e.g., Meta / WhatsApp Business APIs)
Cloud infrastructure and hosting providers
Payment processors (e.g., Stripe)

These providers are contractually obligated to protect data and use it only for authorized purposes.

6. Data Retention

We retain data only for as long as necessary to:

Provide the Service
Meet legal, tax, or regulatory requirements
Resolve disputes and enforce agreements

Businesses may request data deletion or export at any time, subject to legal obligations.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable

Requests can be submitted to: support@alogenie.com

8. Children's Privacy

AloGenie is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

10. Contact Information

ALB Soft Development Inc.
77 Finch Ave. E, North York, ON, Canada M2N 6H8
Email: support@alogenie.com